How to contact Synology

Open a support ticket

Submit a ticket via the Synology Account portal. You can track updates online after submission.

Open Support Ticket

From DSM on your NAS

1. Sign in to DSM with an administrator account.
2. open "Support Center" and select "Contact Support".
3. Complete the form and attach logs if prompted, then submit.

Help article: Contact Support from DSM

Live Chat and regional options

Live Chat and regional contact options are available from Synology's official contact page. Availability varies by region and time.

Contact Us page

What to prepare

• Model name and serial number.
• DSM version and package versions involved.
• Proof of purchase and purchase date for warranty enquiries.
• Clear description of the issue and recent changes.
• System logs if requested. See guide to generate and upload logs: How to generate and upload system logs.

Downloads and documentation

Compatibility and tools

• Compatibility List for drives, expansion cards, IP cameras, and more.
• Selectors and calculators on the Download Center page include NAS Selector and RAID Calculator.

Warranty and RMA in Australia

• Warranty terms: Limited Product Warranty
• Product support lifecycle: Product Support Status
• How to make a warranty claim: Warranty claim guide
• Extended coverage: Extended Warranty

NOTE: Have your serial number and proof of purchase ready when lodging a claim. Response times and service options may vary by model and region.

Security advisories and service status

• Security advisories and CVEs: Synology Product Security Advisory
• Cloud platform and service availability: Service Status

Community and resources

• Official community forum: community.synology.com
• Manage your tickets in Synology Account: account.synology.com
• DSM overview and features: DSM product page